Frequently Asked Questions
For help with a current order:
For support regarding existing orders or to track your shipment, please refer to our Order Tracking page.
For information on shipping (countries, rates, times):
Are digital copies (PDFs) available for research?
To protect copyright integrity and ensure the authenticity of our educational materials, we do not distribute digital, PDF, or soft-copy versions. All resources are exclusively available as high-quality physical prints.
Are the charts laminated?
We utilize Premium Resin-Coated (RC) Photo Luster Paper (260 GSM). This is an archival-grade material where the paper base is sealed between polyethylene layers, making it naturally water-resistant and durable without the need for synthetic lamination.
Can you help me research and chart my own family tree?
Sorry. We do not provide that service.
Do the educational charts come with frames?
To ensure the safety of the artwork during transit, all charts are shipped in reinforced protective tubes without frames. Shipping glass/frames poses a high risk of damage. Our dimensions are standard, making compatible frames easily accessible at local stationery or framing outlets.
Suggestions & other inquiries: